Privacy Policy for Teleporter.dk App

1. Scope and Acceptance of the Policy

This Privacy Policy governs the processing of personal data for the provision of relocation services through its Teleporter.dk mobile application (hereinafter referred to as “the App”). By using the App, the User agrees to the terms of this Policy and the processing of their personal data. If the User does not agree to this Policy, they must not use the App.

2. Personal Data Collected by the Service

2.1. The Service processes personal and confidential information that the User provides through the App, such as:

2.1.1. Exact Location

The App collects and processes the User's exact location while they are using the App, both in the active and background mode. The location data is necessary for the App to work, including the accurate determination of the user's location, the calculation of the price of the order, the calculation of the distance to the user for order distribution.

2.1.2. Personal Information

The App collects the following personal information of the User:

Name
Email address
User IDs
Address
Phone number

The personal information is necessary for the management accounting, statistics, and quality control of the services provided by the App.

2.1.3. Financial Information

The App collects the User's payment details and purchase history for the purpose of processing payments for the services provided by the App.

2.1.4. Messages

The App collects the User's email addresses, SMS, or MMS messages for the purpose of communication with the User regarding the use of the App, execution of agreements and contracts, and processing requests and applications from the User.

2.1.5. Photos

The App collects photos that the User uploads for the purpose of providing relocation services.

2.1.6. Contacts

The App collects the User's contacts for the purpose of providing relocation services.

2.1.7. History of Actions in the App

The App collects the User's installed apps, including the details and performance data, bug reports, diagnostics, and other application data for the purpose of diagnosing and eliminating errors that have occurred.

2.1.8. Device IDs or Other Identifiers

The App collects the User's device IDs or other identifiers, including the specifications for hardware and software used, for the purpose of providing, managing, and developing the services provided by the App.

2.2. The Service does not control and is not responsible for the processing of information by third-party websites, to which the User can follow the links available in the App.

2.3. The Service does not verify the accuracy of the personal information provided by the User and is not able to assess their legal capacity. However, the Service assumes that the User provides reliable and sufficient personal information and keeps this information up to date.

3. Purposes of Processing Personal Data

3.1. The Service collects and processes only the personal data that is necessary for the provision of the services or execution of agreements and contracts with the User, except in cases where the law provides for mandatory storage of personal data for a period specified by law.

3.2. The Service processes the User's personal data for the following purposes:

3.2.1. Identification of a party within the App, agreements, and contracts with the Service or partners;

3.2.2. Provision of personalized services to the User and execution of agreements and contracts;

3.2.3. Communication with the User, including sending notifications, requests, and information;

3.2.4. Providing technical support and improving the functionality of the App;

3.2.5. Processing payments for the services provided by the App;

3.2.6. Conducting market research, analysis, and statistical studies in order to improve the quality of services provided;

3.2.7. Personalization of advertising and marketing materials, provided that the User has given their consent to receive such materials;

3.2.8. Compliance with legal and regulatory requirements, including the prevention and detection of fraud, money laundering, and terrorist financing, and ensuring the security and confidentiality of personal data;

3.2.9. Storing and archiving personal data for the purposes of filing, protecting legal

interests, and providing evidence in the event of disputes.

4. Legal Basis for Processing Personal Data

4.1. The Service processes personal data only with the User's consent, or when it is necessary for the provision of the services or the execution of agreements and contracts with the User.

4.2. The Service processes the User's personal data only for the purposes for which it was collected and in accordance with this Privacy Policy.

5. Sharing Personal Data with Third Parties

5.1. The Service may share the User's personal data with third parties, including:

5.1.1. Service providers and partners of the Service, who perform certain services on behalf of the Service, such as hosting, data analysis, payment processing, customer service, and marketing;

5.1.2. Legal and regulatory authorities, in cases where the Service is required by law to provide personal data or to prevent or investigate fraudulent or criminal activities;

5.1.3. Other parties in the event of a merger, acquisition, or sale of all or a portion of the Service's assets.

5.2. The Service ensures that all third parties with whom personal data is shared are GDPR and EU regulations compliant and have sufficient guarantees to protect the User's personal data.

6. Storage and Deletion of Personal Data

6.1. The Service stores the User's personal data for as long as necessary to provide the services or execute agreements and contracts with the User, unless a longer storage period is required by law.

6.2. The User has the right to request access to their personal data, as well as to request the correction, deletion, or restriction of the processing of their personal data, in accordance with the applicable GDPR and EU regulations.

6.3. The User may also withdraw their consent to the processing of their personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

6.4. The Service takes all necessary technical and organisational measures to protect the User's personal data from unauthorised access, loss, alteration, or destruction.

7. Changes to the Privacy Policy

7.1. The Service reserves the right to make changes to this Privacy Policy at any time. The User will be notified of any changes by email or through the App.

7.2. The User's continued use of the App after the effective date of any changes to this Privacy Policy constitutes acceptance of the revised Privacy Policy.

8. Contact Information

8.1. If the User has any questions or concerns about this Privacy Policy or the processing of their personal data by the Service, they can contact the Service's Data Protection Officer at teleporter@teleporter.dk

Privacy Policy for Teleporter.dk App

1. Scope and Acceptance of the Policy

2. Personal Data Collected by the Service

2.1. The Service processes personal and confidential information that the User provides through the App, such as:

2.1.1. Exact Location

2.1.2. Personal Information

The App collects the following personal information of the User:

Name

Email address

User IDs

Address

Phone number

The personal information is necessary for the management accounting, statistics, and quality control of the services provided by the App.

2.1.3. Financial Information

The App collects the User's payment details and purchase history for the purpose of processing payments for the services provided by the App.

2.1.4. Messages

The App collects the User's email addresses, SMS, or MMS messages for the purpose of communication with the User regarding the use of the App, execution of agreements and contracts, and processing requests and applications from the User.

2.1.5. Photos

The App collects photos that the User uploads for the purpose of providing relocation services.

2.1.6. Contacts

The App collects the User's contacts for the purpose of providing relocation services.

2.1.7. History of Actions in the App

The App collects the User's installed apps, including the details and performance data, bug reports, diagnostics, and other application data for the purpose of diagnosing and eliminating errors that have occurred.

2.1.8. Device IDs or Other Identifiers

The App collects the User's device IDs or other identifiers, including the specifications for hardware and software used, for the purpose of providing, managing, and developing the services provided by the App.

2.2. The Service does not control and is not responsible for the processing of information by third-party websites, to which the User can follow the links available in the App.

2.3. The Service does not verify the accuracy of the personal information provided by the User and is not able to assess their legal capacity. However, the Service assumes that the User provides reliable and sufficient personal information and keeps this information up to date.

3. Purposes of Processing Personal Data

3.1. The Service collects and processes only the personal data that is necessary for the provision of the services or execution of agreements and contracts with the User, except in cases where the law provides for mandatory storage of personal data for a period specified by law.

3.2. The Service processes the User's personal data for the following purposes:

3.2.1. Identification of a party within the App, agreements, and contracts with the Service or partners;

3.2.2. Provision of personalized services to the User and execution of agreements and contracts;

3.2.3. Communication with the User, including sending notifications, requests, and information;

​

3.2.4. Providing technical support and improving the functionality of the App;

3.2.5. Processing payments for the services provided by the App;

3.2.6. Conducting market research, analysis, and statistical studies in order to improve the quality of services provided;

3.2.7. Personalization of advertising and marketing materials, provided that the User has given their consent to receive such materials;

3.2.8. Compliance with legal and regulatory requirements, including the prevention and detection of fraud, money laundering, and terrorist financing, and ensuring the security and confidentiality of personal data;

3.2.9. Storing and archiving personal data for the purposes of filing, protecting legal

interests, and providing evidence in the event of disputes.

4. Legal Basis for Processing Personal Data

4.1. The Service processes personal data only with the User's consent, or when it is necessary for the provision of the services or the execution of agreements and contracts with the User.

4.2. The Service processes the User's personal data only for the purposes for which it was collected and in accordance with this Privacy Policy.

5. Sharing Personal Data with Third Parties

5.1. The Service may share the User's personal data with third parties, including:

5.1.1. Service providers and partners of the Service, who perform certain services on behalf of the Service, such as hosting, data analysis, payment processing, customer service, and marketing;

5.1.2. Legal and regulatory authorities, in cases where the Service is required by law to provide personal data or to prevent or investigate fraudulent or criminal activities;

5.1.3. Other parties in the event of a merger, acquisition, or sale of all or a portion of the Service's assets.

5.2. The Service ensures that all third parties with whom personal data is shared are GDPR and EU regulations compliant and have sufficient guarantees to protect the User's personal data.

6. Storage and Deletion of Personal Data

6.1. The Service stores the User's personal data for as long as necessary to provide the services or execute agreements and contracts with the User, unless a longer storage period is required by law.

6.2. The User has the right to request access to their personal data, as well as to request the correction, deletion, or restriction of the processing of their personal data, in accordance with the applicable GDPR and EU regulations.

6.3. The User may also withdraw their consent to the processing of their personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

6.4. The Service takes all necessary technical and organisational measures to protect the User's personal data from unauthorised access, loss, alteration, or destruction.

7. Changes to the Privacy Policy

7.1. The Service reserves the right to make changes to this Privacy Policy at any time. The User will be notified of any changes by email or through the App.

7.2. The User's continued use of the App after the effective date of any changes to this Privacy Policy constitutes acceptance of the revised Privacy Policy.

8. Contact Information

8.1. If the User has any questions or concerns about this Privacy Policy or the processing of their personal data by the Service, they can contact the Service's Data Protection Officer at teleporter@teleporter.dk